Enable quality conversations and drive exceptional patient care

ParlaiQ is a web-based application that simplifies patient engagement with customizable interviews and real-time feedback.

  • Developed and refined at UPMC, a world-renowned health care provider and insurer, where more than 20 hospitals currently use ParlaiQ to enhance the patient experience.
  • By using ParlaiQ, hospital leaders and clinicians can address non-clinical, patient-related issues in real-time to ultimately increase patient engagement and satisfaction.
  • Hospital employees can quickly resolve a patient’s questions or concerns and monitor conditions for patient safety using smartphones, tablets, and other secure handheld devices.

Who benefits from using ParlaiQ?

Patients:

Patients are empowered to maximize their hospital experience through consistent interaction with hospital team members.

Hospitals:

Improved patient experience increases the likelihood that users will remain loyal to the organization and recommend the network or provider to others.

Hospital Staff:

Access to real-time census and patient satisfaction data allows staff to monitor and prioritize patient needs.

Hospital Leadership:

Leadership can build a proactive and accountable patient-care environment and bolster teamwork at hospital and business unit levels.

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