ParlaiQ Digital Rounding for Exceptional Patient Engagement

Improve outcomes with a digital rounding solution that fosters communication between patients and nurses

  • Service Recognition - Drive culture change by aligning strategic initiatives and real-time patient feedback with staff behavior and recognition of exceptional care
  • Custom Content - Build custom patient rounding content in real time to support evolving improvement goals
  • Reports - Transform patient experience feedback into insightful data analytics to quickly identify opportunities that improve care delivery and increase patient satisfaction

Developed and refined at UPMC, more than 30 hospitals use ParlaiQ to increase patient engagement to improve HCAHPS results and hospital rankings.

Who benefits from using ParlaiQ?

Patients:

Empower patients to participate in their plan of care, creating increased awareness and understanding of their experience and improved overall satisfaction

Hospitals:

Improve patient experience and satisfaction to directly impact HCAHPS results, quality ratings, and reimbursement

Care Providers:

Access real-time data such as automatically populated census, patient feedback prioritization, and streamlined service recovery to quickly address patient needs

Hospital Leadership:

Build a proactive and accountable patient care environment and bolster teamwork at hospital and business unit levels

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